Refund Policy  

Returns and Refund Policy – Ellyonart 

At Ellyonart, we want you to be satisfied with your purchase. If you need to return an item or request a refund, please review the following policy for details on returns, refunds, and cancellations.

Eligibility for Refunds  

Refunds are offered under the following conditions:  
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll provide a refund or send a replacement.  
Apparel Orders: Since our apparel is made-to-order, we cannot accept returns or offer refunds unless there’s a defect or printing error.  
Incorrect or Missing Items: If you receive the wrong item or quantity, notify us within 7 days of delivery. We’ll correct the issue by either refunding or sending the correct items.

Non-Returnable Items  

Certain items are non-returnable and non-refundable unless they arrive damaged or defective:  
- Custom or personalized orders  
- Digital downloads  
- Perishable products (e.g., food, flowers)

Returns Policy  

If you're unsatisfied with your order (and it doesn’t fall under the non-returnable category), we accept returns under these conditions:  
Contact for Returns: Reach out within 5 days of delivery if you’d like to return an item. The item must be sent back within 14 days of delivery.  
Conditions of Return: Buyers are responsible for return shipping costs. The item must be in its original condition; otherwise, buyers are responsible for any loss in value.

Refund Process

Contact Us: To request a refund, email us at shop@ellyonart.com with your order number and details of the issue. We may ask for photos of damaged or defective items.  Return Items: For returns, we’ll provide shipping instructions. Please use a trackable service, as buyers are responsible for return postage costs.  
Refund Approval: After receiving and inspecting the returned item, we’ll inform you if the refund is approved. If approved, the refund will be issued to your original payment method and may take 5-10 business days to appear.

Cancellations  

We accept cancellations if:  
The order hasn’t been started, or print-on-demand items haven’t entered production.  
If you need to cancel, contact us immediately at shop@ellyonart.com. Once production or shipping has begun, we cannot process cancellations.

Non-Refundable Situations  

Refunds won’t be offered in the following cases:  
- Change of mind on custom or print-on-demand apparel once production has started.  
- Items returned in damaged or used condition (unless faulty on arrival).  
- Requests made more than 7 days after delivery.

Late or Missing Refunds  

If you haven’t received your refund within the expected time:  
- First, check with your bank or credit card provider.  
- If the refund still hasn’t appeared, contact us at shop@ellyonart.com for assistance.

Contact Information  

For any questions or concerns about your order, returns, or cancellations, please reach out to us at shop@ellyonart.com. We're happy to help!